Returns and Exchanges

RETURNS

If for any reason you are not happy with your purchase you can return your item for a refund provided it is sent back to BLAKCHAOS within 14 days of purchase. Please email shop@blakchaos.com for the return address. Refunds will be processed within five days of BLAKCHAOS receiving your return and a confirmation of this will be emailed to you.

If there is a delay in your return please email returns@blakchaos.com so we can arrange the best solution for you.

Items must be returned in the same and unused condition as when they were sent to you and in their original packaging to ensure they are adequately protected in transit. Any returns that are damaged may not be accepted and could be sent back to you.

We recommend you ship your return with a trackable and insured method in the event that your package is lost. Please keep a record of your tracking number.

*Earrings cannot be returned for change of mind due to hygiene reasons

ONLINE FACTORY SALE ITEMS

Online factory sale purchases are final. They cannot be exchanged or refunded.  

EXCHANGES

If you find you would like to exchange your size, style or colour please email shop@blakchaos.com for the return address. Exchanges must be returned back to BLAKCHAOS within 14 days.  

Any returns that are damaged in anyway may not be accepted and may be sent back you. Items must be returned in the same unworn condition as when they were sent to you and in their original packaging to ensure they are adequately protected in transit.

We will cover the shipping costs of your replacement; we do however ask you to pay for the return shipping costs of your exchangeable items and returns.

*Earrings cannot be exchanged due to hygiene reasons